Last updated: 10 June 2026
These Terms and Conditions (“Terms”) govern your access to and use of the ordering platform, website, and related services (collectively, the “Platform”) operated by PRPM Services Pvt. Ltd. (“OneKiraana”, “we”, “us”, or “our”), having its registered office at C-107, Pawane Village Rd, Indira Nagar, MIDC Industrial Area, Turbhe, Kopri, Navi Mumbai, Maharashtra 400703.
The Platform is a business-to-business service intended solely for use by retail businesses (“Retailer”, “you”, or “your”) in connection with the wholesale purchase and supply of grocery and allied products. By registering for, accessing, or using the Platform, you confirm that you are using it for business purposes and that you agree to be bound by these Terms.
1. Eligibility
1.1. The Platform is available only to businesses lawfully operating in India and the persons authorised to act on their behalf.
1.2. By using the Platform, you represent and warrant that you are at least 18 years of age, are authorised to bind the business you represent, and hold all licences and registrations required to operate that business (including, where applicable, GST registration and any food-related licences such as FSSAI).
1.3. The Platform is not intended for personal, household, or consumer use.
2. Account Registration
2.1. To place orders you must register an account and provide accurate, current, and complete information, including a valid mobile number and business details.
2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, including orders placed via WhatsApp or any other channel linked to your account.
2.3. You must notify us promptly of any unauthorised use of your account. We are not liable for any loss arising from your failure to safeguard your credentials.
2.4. We may suspend, restrict, or terminate any account at our discretion, including where we suspect fraud, misuse, breach of these Terms, or non-payment.
3. Orders
3.1. All product listings constitute an invitation to place an order and not a binding offer to sell.
3.2. An order placed by you is an offer to purchase. A binding contract is formed only when we confirm acceptance of the order. We may decline or cancel any order, in whole or in part, including due to unavailability of stock, pricing errors, suspected misuse, or operational constraints.
3.3. Product availability, prices, and minimum order quantities may change without prior notice. Prices are exclusive of applicable taxes unless stated otherwise.
3.4. You are responsible for verifying the accuracy of each order before submission, including quantities, SKUs, and delivery details.
4. Pricing and Payment
4.1. Prices payable are those displayed or quoted at the time your order is accepted.
4.2. Payment for each order is due within eight (8) days of delivery, unless otherwise agreed in writing. You agree to pay all amounts due in full and on time.
4.3. We reserve the right to charge interest on overdue amounts and to withhold supply where amounts remain outstanding, subject to applicable law.
4.4. All taxes, duties, and levies applicable to a transaction are payable by you in addition to the price, unless stated otherwise.
5. Delivery
5.1. Delivery timelines are estimates only and are not guaranteed. We are not liable for delays caused by factors beyond our reasonable control.
5.2. Risk in the products passes to you on delivery to the address or person nominated by you. Title passes on receipt of full payment for the relevant order.
5.3. You must inspect goods on delivery and report shortages, damage, or discrepancies within twenty-four (24) hours, failing which the delivery is deemed accepted.
6. Returns and Cancellations
6.1. Returns are accepted only in accordance with our then-current returns policy and applicable law. Perishable goods, opened packaging, and goods damaged after delivery are generally not eligible for return.
6.2. We may cancel an accepted order before dispatch where products become unavailable or where an error is identified, and will not be liable beyond refunding amounts already paid for the cancelled items.
7. Acceptable Use
7.1. You agree not to misuse the Platform, including by attempting unauthorised access, interfering with its operation, introducing malicious code, scraping data, reselling access, or using it for any unlawful purpose.
7.2. You agree to use the Platform only for genuine business procurement and not to place fraudulent, speculative, or duplicate orders.
8. Intellectual Property
8.1. The Platform, including its software, content, design, trademarks, and logos, is owned by or licensed to OneKiraana and is protected by applicable laws.
8.2. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Platform solely for placing and managing orders. You acquire no other rights.
9. Confidentiality
9.1. Pricing, catalogue terms, and any non-public information made available to you through the Platform are confidential and must not be disclosed to third parties or used other than for transacting with us.
10. Disclaimers and Limitation of Liability
10.1. The Platform is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and uninterrupted or error-free operation.
10.2. To the maximum extent permitted by law, our aggregate liability arising out of or in connection with the Platform or any order shall not exceed the amount paid by you for the specific order giving rise to the claim.
10.3. We shall not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, or business.
11. Indemnity
11.1. You agree to indemnify and hold harmless OneKiraana and its officers, employees, and agents from any claims, losses, liabilities, and expenses arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.
12. Force Majeure
12.1. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disasters, strikes, supply-chain disruption, government action, or network and infrastructure failures.
13. Suspension and Termination
13.1. We may suspend or terminate your access to the Platform at any time, with or without notice, including for breach of these Terms or non-payment.
13.2. Termination does not affect accrued rights or obligations, including payment obligations for orders already placed.
14. Changes to These Terms
14.1. We may revise these Terms from time to time. Changes take effect when posted on https://onekiraana.com/terms. Your continued use of the Platform after changes are posted constitutes acceptance.
15. Governing Law and Jurisdiction
15.1. These Terms are governed by the laws of India.
15.2. The courts at Mumbai, Maharashtra shall have exclusive jurisdiction over any dispute, subject to any agreed arbitration mechanism in your commercial agreement.
16. Contact
For any questions regarding these Terms, contact us at:
PRPM Services Pvt. Ltd. C-107, Pawane Village Rd, Indira Nagar, MIDC Industrial Area, Turbhe, Kopri, Navi Mumbai, Maharashtra 400703 Email: info@onekiraana.com Phone: +91 93218 85935